Refund Policy

We want you to feel confident shopping with Diutech. If there is a problem with your order, we will work with you to review the issue fairly and resolve it as quickly as possible.

30-Day Return Window

You may request a return or refund within 30 days of confirmed delivery. Requests made after this period may not be eligible unless required by law.

Return Eligibility

To qualify for a standard return, items should be unused, in the same condition received, and returned with original packaging when possible. Products that have been heavily used, damaged after delivery, or altered may not be eligible for a full refund.

Non-Returnable or Restricted Items

For hygiene, activation, and technical reasons, certain items such as worn smart rings, activated trackers, or products tied to opened/used personal accessories may only be eligible for return if they arrive defective or not as described.

Damaged or Defective Products

If your item arrives damaged, defective, or non-functional, email [email protected] with your order number and a clear photo or short video showing the issue. After review, we may offer a replacement, partial refund, or full refund depending on the case.

Return Shipping

Unless the item is defective, incorrect, or damaged on arrival, return shipping costs are generally the responsibility of the customer. Original shipping costs are typically non-refundable.

Refund Timing

Once your return or claim is reviewed and approved, refunds are issued back to the original payment method. Processing times may vary depending on your payment provider or bank.

Need Help?

For any refund or return request, contact us at [email protected].